If I have not received my order, can I get my money back?

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• My order shows as delivered, but I have not received it. What do I need to do?

  Our standard process for this situation is to file a claim, wait to see if it is accepted or denied and then handle accordingly, which can take up to 3 weeks, possibly more. We recommend that you contact your local postman and/or USPS Office.  Many ...

• What should I do if I haven't received my order confirmation?

  Please contact Customer Service at:  support@ppwebpros.com.  We will look up your order and confirm email address.  We can then resend the confirmation email. Please check your spam folder to see if it was delivered as spam.

• I meant to order a different color/size can you edit my order for me?

   Unfortunately we cannot edit orders once they have been placed. If you would like to place a new order for the correct item(s) and send Customer Service  both order numbers we can happily cancel your first incorrect order.  Customer Service can be ...

• How come my credit card was charged, but I haven't received my order or tracking information?

  Due to the high volume of orders that come in for these promotions and because this is a FINAL SALE event credit cards are charged at the time of purchase. Unless otherwise indicated, items will ship within two weeks from the date of purchase. Once ...

• When will my order ship?

  All orders should ship within 2 weeks from the date your order was placed. Once your order does ship you will receive tracking information at the email address you used to place the order.